- Do I have to BE HOME to get my order?
- What PAYMENT METHODS are available
- What SECURITY is provided for my personal and credit card information
- What does "BACKORDERED" status next to an item mean
- What does "COMING SOON" status next to an item mean
- What does "TEMPORARILY UNAVAILABLE" status next to an item mean
- What does "SPECIAL ORDER" status next to an item mean
- What does "SEASONAL" next to an item mean
- Why do you ask what RETAILER I PREFER to shop
- What do the DATES on food labels mean
- How do I CONTACT SOMEONE with my questions or comments about this Store
- How do I PLACE AN ORDER
- Is a HANDLING FEE charged
- Is SALES TAX charged?
- How do I know my ORDER was SUBMITTED?
- How do I check on the STATUS of my ORDER?
- What do the different ORDER STATUS' MEAN
- How do I CHANGE, CANCEL or TRACK my order?
- When I placed my order, nothing was on BACKORDER, but my order now shows an item(s) on Backorder. What happened?
- Can I RETURN my order?
- Do you SHIP PARTIAL ORDERS if an item is backordered?
- WHERE can you SHIP?
- What are the SHIPPING CHARGES when purchasing from this Store?
- What are Actual Published Shipping Rates?
- WHEN will my ORDER be SHIPPED?
- HOW will my ORDER be SHIPPED?
- HOW LONG will it take my order TO ARRIVE once shipped?
- I need my order IN A HURRY! What are my options?
- How can I MINIMIZE my SHIPPING charges?
- Do I have to BE HOME to get my order?
- What does "COMING SOON" status next to an item mean?
- How do I use the Search function?
Answer: If you live in a Single Family Residence UPS will normally leave your package if you're not at home.
If you live in a Multi-Family Residence (2 or more units share the same entry door to the facility) UPS will NOT leave your package for security reasons. Someone must be present to sign for the package due to UPS' experience with packages being inadvertently taken or stolen.
Note: Signing the release section of the UPS InfoNotice left on your door will not result in delivery.
UPS will make a total of three (3) delivery attempts, sometimes 2 on a single day (M-F). After each delivery attempt UPS will leave a UPS InfoNotice telling you the approximate time of the next delivery. If after 3 attempts they still have not found you at home, they will hold your package at the local UPS office for five (5) additional days, during which time you can pick the package up.
Call 800-833-9943 to schedule a delivery date or make arrangements for pick-up at your local UPS facility. If after five days you have not picked up the package from the UPS office, it will be returned to us. Reshipment charges apply for orders returned for non-delivery.
AIR SHIPMENT SPECIAL NOTICE - If your package is being sent Next Day Air or 2nd Day Air, it will IMMEDIATELY be returned to our warehouse after the 3rd delivery attempt. AIR PACKAGES ARE NOT HELD AT THE UPS OFFICE FOR FIVE (5) ADDITIONAL DAYS, unless you call 800-833-9943 BEFORE the 3rd delivery attempt.
Answer: We accept Visa, Mastercard and American Express. We are currently unable to accept personal checks or C.O.D.'s.
Answer: All order information is encrypted using a leading provider of digital trust services, Comodo, before being transmitted over the internet. Once we verify and authorize your credit card information, it is immediately deleted and NEVER stored on our servers. Your personal information is stored on a secure server.
Answer: Backorders, items temporarily out of stock, are infrequent and typically last less than 2 weeks. In rare instances, a backorder can last 3-4 weeks or more.
During the checkout process you have two options to choose from to let us know how to manage your order if an item you've ordered becomes backordered.
You can always change or cancel an order with a status of "Pending" or "Backorder". If an item you've ordered remains backordered, we will notify you and present available options.
You will receive a Shipment Confirmation e-mail as soon as your order has shipped.
Answer: "Coming Soon" designates an item recently added to the Online Store, but not yet in the warehouse stock. Stock will typically arrive for shipment within a couple weeks. You can Buy a Coming Soon item so that when it arrives it will immediately ship out to you.
Answer: "Temporarily Unavailable" indicates some type of extraordinary delay in the ability to produce the item causing an extended backorder. The item is not discontinued.
Reasons for delays can include difficulty in sourcing an ingredient, manufacturing facility production schedules, and other reasons. Unfortunately we don't always know the cause of the delay, nor when it is expected to be resolved. As soon as stock arrives, the "Temporarily Unavailable" status will be removed and the product will be available for ordering.
Answer: "Special Order" designates items that aren't currently stocked due to low demand, but are available for purchase as a Special Order from the manufacturer's facility. Special Order items usually ship 6-8 weeks after receipt, sometimes sooner. Since these items aren't stocked, they're available in case quantities only.
Answer: Products whose quality can be compromised if shipped during certain seasons (melt in the summer or freeze in the winter) are marked "Seasonal" during the appropriate period. In other cases, an item is only produced during certain seasons.
If you would like to order a product marked "Seasonal", contact us and let us know (click on "Contact Store"). If it's available, we'll be glad to ship it to you at your risk, of course.
Answer: Retailer information is used in our work with grocery retailers to make our products available at your local store. Your name and personal information will not be given out, simply product demand by zip code.
Answer: Dates are printed on many food products. After the date expires, must you discard that food? In most cases, no. A calendar date may be stamped on a product's package to help the store determine how long to display the product for sale. It is not a safety date.
Product dating is not required by Federal regulations although dating of some foods is required by 15 states. Calendar dates are found primarily on perishable foods such as dairy products, eggs, meat and poultry. Coded dates might appear on shelf-stable products such as cans and boxes of food.
There are several types of dates:
"Sell-by" - tells the store how long to display the product for sale. You should buy the product before the date expires, but it can be consumed after that date.
"Best if Used By (or Used Before)" - recommended for best flavor or quality. It is not a purchase or safety date.
"Use-By" - the last date recommended for the use of product while at peak quality as determined by the manufacturer.
"Closed or Coded" Dates - packing numbers use by the manufacturer in the event we need to track our products. This enables manufacturers to rotate their stock as well as locate their products in the event of a recall.
Answer: Please click on "Contact Store" to reach the Online Store.
Answer: Whether the order is $5 or $25, the costs associated with handling that order are nearly the same. Rather than requiring a minimum order amount, a $2.50 handling fee is added to all orders under $25 to help defray the costs of picking and packing the order. For all purchases $25 and above, there is never a handling fee.
Answer: Whether the order is $5 or $25, the costs associated with handling that order are nearly the same. Rather than requiring a minimum order amount, a $2.50 handling fee is added to all orders under $25 to help defray the costs of picking and packing the order. For all purchases $25 and above, there is never a handling fee.
Answer: Sales tax will be applied to all orders billed to or shipped to an Illinois address.
Answer: After Checkout Step #5, your Order Number and Order Confirmation Number will be displayed to verify receipt of your order. We recommend printing this screen for your records.
An Order Confirmation e-mail is also sent when an order is entered and an e-mail address is supplied to us in the Checkout process. If in doubt, contact us (click on "Contact Store").
Answer: Click on "Track My Order". Enter your Order Number and Order Confirmation Number and click on "Go". The status of your order will be shown.
Answer: Pending - order is waiting to be processed
In Process - order is being prepared for shipment
Shipped - order has been shipped. Clicking on the tracking number provides you a scheduled delivery date for your order
BackOrder - order is waiting for a product(s) to arrive into stock (see "Do you SHIP PARTIAL ORDERS if an item is backordered?" for more information)
Answer: You can always change or cancel an order with a status of "Pending" or "Backorder".
Click on "Order Review". Enter your Order Number and Order Confirmation Number and click on the appropriate button for the function desired.
When editing, be sure to proceed through all "5 Easy Steps to Checkout". Any order information can be changed while in Edit Mode. You will receive a new Order Confirmation showing any changes you've entered, or a Cancellation e-mail showing your order has been cancelled.
Clicking on "Order Status/Track Order" shows the status of your order. If "Shipped", clicking on the tracking number provides you a scheduled delivery date for your order.
Answer: For a variety of reasons, despite diligent efforts in warehousing, inventory levels on computer systems can differ from what is physically in stock. When you placed your order our systems showed stock. However, when we began to process your order, we discovered the physical stock wasn't there - an infrequent occurrence. Subsequently your order was changed to Backorder status.
See "What does "BACKORDERED" status next to an item mean?" and "Do you SHIP PARTIAL ORDERS if an item is backordered?" for more information on managing your Backorders.
Answer: Due to the concern of our citizens and dangers regarding food product tampering, we have chosen to err on the side of caution by not re-shipping products that have been delivered to someone's home. Therefore we cannot accept returns, so be sure you're ordering the right product.
If the product was found to be damaged upon arrival, the wrong item was shipped or some other problem occurred with your shipment, please contact us through the "Contact Store" section. We apologize for any inconvenience.
Answer: Only if you tell us to! As a rule, we'll hold your order if an item is backordered and ship complete once all items are in stock.
During the checkout process, you'll have the option to instruct us to delete any backordered items off your order and ship the remaining items, instead of waiting for all products to arrive before shipping your order.
Answer: We can ship to locations within the United States, including Alaska and Hawaii (via FedEx) and to APO/FPO Military addresses (via USPS). At the current time we DO NOT ship to P.O. Boxes or Internationally.
Military Shipments - Proper Addressing:
For shipments to military addresses, the Department of Defense has requested that you use the service member's full name (with or without grade, rank, or rating). Also required is the unit designation and APO/FPO address with the 9-digit ZIP Code (if one is assigned, otherwise 5-digit). Do not include the base camp's city, as it might be incorrectly routed through the host country's mail system.
During checkout from this store, enter unit specific information in the "Address 1", "Address 2" and "Company" (if needed) fields. However, ONLY ENTER APO or FPO in the City field and then select the appropriate destinations in the State field (e.g. AA, AE, AP).
Examples:
SSGT Kevin Taylor
Unit 2050 Box 4190
APO AP 96278-2050
SGT Robert Smith
PSC 802 Box 74
APO AE 09499
Seaman Joseph Doe
USCGC Hamilton
FPO AP 96667-3931
Answer: Shipping is not charged on the basis of order amount, we don't feel that's fair. We simply calculate the weight of your order and using your zip code, charge the actual FedEx Published Shipping rate (the same rate you'd pay if you shipped it yourself from our zip code to yours).
Want to know shipping charges before beginning the checkout process? Use our "Shipping Fee Calculator" by placing your items in the Cart and clicking on the "Review Cart/Checkout" button.
Answer: What FedEx or USPS would charge you if you took the package to them to ship it. This is the amount you pay for shipping when ordering from this store.
Want to know shipping charges before you begin the checkout process? Use our Shipping Estimator by clicking on the "Review Cart/Checkout" button.
Answer: Orders usually ship within 2 - 5 business days unless a backorder is indicated next to an item on the order. A Shipment Confirmation e-mail with tracking number is sent when an order is shipped and an e-mail address is supplied to us in the Checkout process.
See "I need my order IN A HURRY! What are my options?" for additional information.
Answer: Your order will be shipped via FexEx. Available services include Ground, Next Day Air or 2nd Day Air. For transit times to your state, see "HOW LONG will it take my order TO ARRIVE once shipped?".
NOTE: Air shipping methods reduce the time in transit with FedEx, not the time to process of usually 2 - 5 business days. See "I need my order IN A HURRY! What are my options?" for additional information.
Answer: After leaving our warehouse, typical FedEx Ground transit times are:
1-2 Business Days: IA, IL, IN, MI, WI
2-3 Business Days: AL, GA, KS, KY, MN, MO, NE, NY, OH, PA, TN, WV
3-4 Business Days: AR, CO, CT, DE, FL, LA, MA, MD, ME, MS, NC, ND, NH, NJ, OK, RI, SC, SD, TX, VA, VT, WY
4-5 Business Days: AZ, CA, ID, MT, NV, NM, OR, UT, WA.
After leaving our warehouse, typical USPS Priority Mail transit times to APO/FPO boxes are 1-3 business days (domestic) and 5-10 business days (overseas). Transit times can be as long as 3-4 weeks to some overseas destinations due to high volume (e.g. Iraq).
Answer: Two options are available. One or both options can be used.
1. Air Shipment.
You can select Next Day Air or Second Day Air shipment services to reduce the time in transit with FedEx. For transit times to your state, see "HOW LONG will it take my order TO ARRIVE once shipped?".
NOTE: Air Shipping Methods reduce the time in transit with FedEx, NOT the 2 - 5 business days for usual order processing.
2. Rush Order Service. Whether Ground shipment or Air, your order will receive Priority Processing for same-day shipment, reducing the order processing time from the usual 2-5 business days. Simply select the "Rush Order" option during checkout.
Orders ship same day if placed by 11:00 am CENTRAL TIME, Monday - Friday, and next business day for orders received after 11:00 am. Holidays may affect this schedule. The Rush Order fee is 10% of your product total or $10, whichever is greater.
Answer: The most expensive pound to ship is the 1st pound that goes in the box. Each pound after the 1st adds an incremental charge MUCH less than the 1st lb. In fact, depending on your zip code, you can typically add 5 - 25 additional lbs of product to your order for LESS than the 1st lb cost you.
Want to know shipping charges before beginning the checkout process? Use our Shipping Fee Calculator by placing your items in the Cart and clicking on the "Review Cart/Checkout" button.
See "What are the SHIPPING CHARGES when purchasing from this Store?" for additional information.
Answer: If you live in a Single Family Residence UPS will normally leave your package if you're not at home.
If you live in a Multi-Family Residence (2 or more units share the same entry door to the facility) UPS will NOT leave your package for security reasons. Someone must be present to sign for the package due to UPS' experience with packages being inadvertently taken or stolen.
Note: Signing the release section of the UPS InfoNotice left on your door will not result in delivery.
UPS will make a total of three (3) delivery attempts, sometimes 2 on a single day (M-F). After each delivery attempt UPS will leave a UPS InfoNotice telling you the approximate time of the next delivery. If after 3 attempts they still have not found you at home, they will hold your package at the local UPS office for five (5) additional days, during which time you can pick the package up.
Call 800-833-9943 to schedule a delivery date or make arrangements for pick-up at your local UPS facility. If after five days you have not picked up the package from the UPS office, it will be returned to us. Reshipment charges apply for orders returned for non-delivery.
AIR SHIPMENT SPECIAL NOTICE - If your package is being sent Next Day Air or 2nd Day Air, it will IMMEDIATELY be returned to our warehouse after the 3rd delivery attempt. AIR PACKAGES ARE NOT HELD AT THE UPS OFFICE FOR FIVE (5) ADDITIONAL DAYS, unless you call 800-833-9943 BEFORE the 3rd delivery attempt.
Answer: "Coming Soon" designates an item recently added to the Online Store, but not yet in warehouse stock. Stock will typically arrive for shipment within a couple weeks. Orders can be placed and will ship upon the receipt of stock to the warehouse.